Complaints & Faults Policy

This policy explains how consumers report an original fault under the Swedish Consumer Sales Act. It applies to new, used, open-box and discounted goods sold by SellInSales.

Last updated: 12 July 2026

1. Faults Are Not the Same as Normal Resale Wear

You may complain about an original fault for three years after receiving a product. A complaint made within two months after you noticed the fault is always considered to have been made in reasonable time.

A product may be faulty if it does not work, is unsafe, lacks agreed parts or instructions, is unsuitable for its normal purpose, or differs from the listing. Disclosed wear appropriate to a used product is not by itself a fault.

2. Handling Fault Complaints

Email support@sellinsales.com with your order number, a description of the problem and when it appeared.

Attach clear photographs or video where this helps demonstrate the problem.
Stop using the product and contact us immediately if it may be unsafe.
Keep the product until we provide return, inspection or remedy instructions.

3. Used Goods Still Need a Real Complaint Process

During the first two years, a fault is presumed original unless we show otherwise or that presumption is incompatible with the goods or fault. During the third year, you may need to show that the fault was original.

These rights apply to used goods sold by a business. A voluntary warranty never replaces or shortens your statutory rights.

4. Operational Resolution Path

We assess the evidence and respond with an appropriate remedy under applicable law.

Step A

Repair or replacement is normally considered first, provided it can be completed within a reasonable time and without significant inconvenience.

Step B

A proportionate price reduction or cancellation and refund may apply when repair or replacement is unavailable, fails or is not completed properly.

Step C

SellInSales covers necessary return costs for an accepted fault complaint. We may request inspection before deciding the remedy.

Step D

If we cannot agree, you may ask Allmänna reklamationsnämnden (ARN) to review the dispute at arn.se. We participate in the process and follow applicable decisions or recommendations.