Customer information
Product Safety Policy
SellInSales only permits products that meet applicable safety requirements. This page explains our safety controls and how customers can report a product, warning, recall or incident.
1. Safety Before Sale
Products with uncertain safety status are blocked from sale. Listings must identify the product and show applicable manufacturer, EU responsible-person and warning information. Relevant warnings must be available in language Swedish consumers can understand.
2. Minimum Intake Checks for Electrical Products
3. Categories That Need Stricter Control
We apply stricter review to categories such as:
- Phones, tablets, laptops and power banks because of battery and charging risk.
- Kitchen appliances, white goods and heated devices because of electrical and fire risk.
- Children's products and high-risk accessories because disclosure alone may be insufficient.
4. What Should Not Be Listed
The following are blocked from standard consumer sale unless a lawful specialist workflow applies:
- Products with cut cables, damaged plugs, swelling batteries or signs of heat damage.
- Products that appear modified, rebuilt or tampered with in a way the store cannot verify safely.
- Products that are subject to recall, known safety notice or uncertain origin.
5. Safety Information on the Listing
Product pages state relevant testing limits, warnings and known safety information. If you believe a product is unsafe, stop using it, disconnect it where safe, and email support@sellinsales.com with the order number, product identifier, photographs and a description. We may suspend the listing, contact affected buyers and cooperate with the responsible market-surveillance authority. Recall remedies are provided without charge.